Partners:
Managed IT Services (mConnect)
MidCo’s mConnect services provide IT automation, critical for transitioning from a reactive environment to a proactive, results-based IT service delivery model.
MidCo offers complete IT management solutions that take the hassles out of managing and maintaining your critical IT systems.
Our team of IT Professionals, located in suburban Chicago, provides efficient and high-quality IT consulting and support services.
We will customize a support plan that is tailored to your environment, whether we provide support to your current IT personnel/employees or become your primary IT support source.
Whether working remotely or providing dedicated personnel at your location, MidCo takes a preventative approach to keeping your servers, network appliances, and desktops up, efficient, and most importantly, available.
MidCo’s mConnect proactive service program provides:
Server/Network Management
- Support and proactively maintain Windows
- Monitor your systems and troubleshoot when alerts arise
- Provide ongoing virus checks and event logs
- Check and patch security holes
- Verify backups
- Manage hubs, switches, and network devices
Desktop Support
- Deploy updates to software
- Update virus definitions and service patches
- Perform desktop tunings
- Support third-party products
- Provide end-user technical support to US-based support personnel
Security Management
- Troubleshoot and proactively maintain firewalls
- Maintain logs of intrusion attempts
- Filter bugs, spyware, and other threats on an ongoing basis
- Monitor e-mail for spam and viruses before they affect the system
